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Server Status

  • Planned Maintenance – Platform
    Apr 26, 07:00 UTC
    Completed - The scheduled maintenance has been completed.Apr 26, 06:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr 23, 12:05 UTC
    Scheduled - We will be conducting an important platform maintenance to enhance performance and reliability during the following window:

    Activity start time: 26th April, 06:00 UTC
    Activity end time: 26th April, 07:00 UTC

    Impact Area:
    - Access to the Platform and Flexible product operations may become temporarily unavailable during this maintenance window.
    - There will be no impact on your site’s overall availability.

    We will promptly inform you as soon as this maintenance is complete. Thank you for your patience and understanding as we work to improve your experience. If you have any questions, please feel free to reach out to our support team.
  • Problem with Chat Tool Regarding New Conversations
    Apr 24, 22:38 UTC
    Resolved - This incident has been resolved.Apr 24, 20:22 UTC
    Identified - We have identified a problem with our Chat tool that is affecting the Inbox, Messenger, and new conversations. Consequently, customers may encounter errors or disruptions in functionality during this period.

    We sincerely appreciate your patience and understanding as we work diligently to resolve the issue promptly. Thank you for your ongoing support.

    In the meanwhile, please create a support ticket to contact our support by following the below link:
    https://support.cloudways.com/en/articles/5119857-how-to-create-a-support-ticket
  • Email Issue - Elastic Email
    Apr 22, 08:03 UTC
    Resolved - This incident has been resolved.Apr 22, 08:02 UTC
    Monitoring - A fix has been implemented and we are monitoring the results.Apr 21, 09:17 UTC
    Investigating - We are currently observing issues in email delivery on Elastic Email. Our Engineering team is working closely with Elastic Email support, who are aware of the problem and are actively investigating. We will share additional updates once we have more information from Elastic Email.
  • UI Navigation Issues on Staging Applications
    Apr 17, 19:06 UTC
    Resolved - This incident has been resolved.Apr 16, 21:53 UTC
    Identified - We are currently experiencing issues with User Interface navigation on our staging applications. Our engineering team is actively investigating the matter and working to implement a resolution as quickly as possible.

    We sincerely apologize for any inconvenience this may cause and appreciate your continued patience. We will share further updates as soon as more information becomes available.

    As a temporary workaround, customers can use the PULL/PUSH functionality within Staging Management to sync updates from the Production application.
  • Partial Rackspace Email Delivery Disruption - – Microsoft and SpamCop Blacklisting
    Apr 11, 14:10 UTC
    Investigating - We are currently facing issues where some of the Rackspace Server IP addresses have been blocked by Spamcop and Microsoft. Our team is actively working with Rackspace to resolve this matter as soon as possible. We apologize for any inconvenience this may cause and appreciate your patience. Further updates will be provided as soon as more information becomes available.
    As a workaround, customers may try again after some time. The system may use random IP addresses, so it is not guaranteed that the same IP will be used to send emails again.
  • Platform | Slow Platform Operations
    Apr 9, 13:55 UTC
    Resolved - This incident has been resolved.Apr 9, 11:25 UTC
    Monitoring - A fix has been implemented and we are monitoring the results.Apr 9, 09:06 UTC
    Investigating - We are currently experiencing performance issues that are affecting the operations of our platform. Our team is actively investigating the root cause of these slow operations to restore normal functionality as soon as possible.
  • Planned Maintenance – Platform
    Apr 9, 09:00 UTC
    Completed - The scheduled maintenance has been completed.Apr 9, 07:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr 8, 22:07 UTC
    Scheduled - We will be performing scheduled maintenance on the platform during this window to improve platform services. Although no downtime is expected, there is a slight possibility that some users may encounter temporary issues when launching new servers.

    We appreciate your patience and understanding as we continue to improve your experience.
  • Service Degradation Platform
    Apr 7, 18:25 UTC
    Resolved - This incident has been resolved.Apr 7, 17:30 UTC
    Monitoring - A fix has been implemented and we are monitoring the results.Apr 7, 16:44 UTC
    Update - We are continuing to work on a fix for this issue.Apr 7, 16:43 UTC
    Identified - Our team has identified the root cause of the issue impacting operations on our platform (https://platform.cloudways.com). A fix is currently being implemented and we are closely monitoring the progress to ensure full resolution. We appreciate your continued patience and understanding.Apr 7, 14:58 UTC
    Investigating - We have identified certain issues impacting operations on our platform (https://platform.cloudways.com) and our Engineering team is actively investigating the matter as a priority. We deeply regret any inconvenience this may have caused and appreciate your understanding as we work to resolve it swiftly.
  • Scheduled Emergency Maintenance for Chat Tool
    Apr 4, 04:00 UTC
    Completed - The scheduled maintenance has been completed.Apr 4, 03:30 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr 4, 03:22 UTC
    Scheduled - We would like to inform you that the chat tool we utilize is scheduled for emergency maintenance from 3:00 to 4:00 UTC on April 4th, 2025. During this maintenance window, there may be a 60-minute service interruption, potentially affecting the efficiency of our live chat system and causing brief delays in email, message, and notification delivery. We appreciate your understanding, as this maintenance is aimed at enhancing the tool's overall performance.
  • Ongoing Latency Issues in Our Chat System
    Apr 4, 03:15 UTC
    Resolved - This incident has been resolved.Apr 3, 20:53 UTC
    Monitoring - A fix has been implemented and we are monitoring the results.Apr 3, 20:47 UTC
    Identified - We are currently experiencing latency issues with our chat system. This incident has been reported to their support team, and they are actively working on a resolution. We will provide further updates as soon as we receive additional information from them.

    We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.
  • DNS Made Easy Issue
    Apr 2, 19:18 UTC
    Resolved - This incident has been resolved.Apr 1, 09:59 UTC
    Investigating - We are currently observing issues with the DNS Made Easy add-on when subscribing or adding a new domain. Our engineering team is aware of the problem and is actively investigating it. They are working to resolve the issue as soon as possible. We will share additional updates once we have more information.
  • Elastic Email Issue
    Apr 1, 14:09 UTC
    Resolved - This incident has been resolved.Apr 1, 11:03 UTC
    Monitoring - A fix has been implemented and we are monitoring the results.Mar 31, 18:13 UTC
    Investigating - We are currently observing issues in email delivery on Elastic email. Our Engineering team is working closely with Elastic Email support, who are aware of the problem and are actively investigating. We will share additional updates once we have more information from Elastic Email.
  • Scheduled Platform Maintenance
    Mar 16, 07:00 UTC
    Completed - The scheduled maintenance has been completed.Mar 16, 06:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar 13, 09:27 UTC
    Scheduled - We will be conducting an important platform maintenance to enhance performance and reliability during the following window:

    Activity start time: 16th March, 06:00 UTC
    Activity end time: 16th March, 07:00 UTC

    Impact Area:
    - Your sites and the platform will remain accessible.
    - Flexible Product operations may become temporarily unavailable during this period.
    - There will be no impact on your site’s overall availability.

    We will promptly inform you as soon as this maintenance is complete. Thank you for your patience and understanding as we work to improve your experience. If you have any questions, please feel free to reach out to our support team.
  • Scheduled Platform Maintenance
    Mar 8, 07:00 UTC
    Completed - The scheduled maintenance has been completed.Mar 8, 06:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar 7, 16:12 UTC
    Scheduled - We are scheduled to perform essential maintenance on our platform to enhance performance and reliability as per the following schedule.

    Activity start time: 8th March 06:00 UTC
    Activity end time: 8th March 07:00 UTC

    Impact: During this maintenance activity, the platform will be accessible but flexible operations wont work.

    We will promptly inform you once the activity is concluded. We appreciate your patience and cooperation in helping us bring a better experience to you.
  • Slack Support Disruption
    Feb 27, 19:42 UTC
    Resolved - This incident has been resolved.Feb 27, 03:38 UTC
    Monitoring - Slack services are now operational. We will provide further updates and confirm once their team has fully completed the re-processing.Feb 26, 18:35 UTC
    Update - Our team is actively working with the Slack team to resolve this issue as soon as possible. In the meantime, our other support channels, including Live Chat and the ticketing system, remain fully functional. Please feel free to reach out through these mediums. We sincerely apologize for any inconvenience caused.Feb 26, 16:34 UTC
    Update - We are continuing to work on a fix for this issue.Feb 26, 16:28 UTC
    Identified - We are aware that users are experiencing issues connecting to Slack, sending messages, and loading message and thread content.

    Our team is actively monitoring the situation, and we apologize for any disruption this may have caused.

    For real-time updates, please check https://slack-status.com.

    Thank you for your patience.
  • SSL Renewal & Installation Issues – Let's Encrypt
    Feb 17, 22:08 UTC
    Resolved - This incident has been resolved.Feb 17, 21:09 UTC
    Investigating - We have received multiple reports of SSL installation failures, including issues with SSL renewal and new SSL installations using Let's Encrypt on our platform. Our team is actively investigating the root cause and working diligently toward a resolution. We will provide updates as soon as more information becomes available.
  • Scheduled Platform Maintenance
    Feb 15, 07:00 UTC
    Completed - The scheduled maintenance has been completed.Feb 15, 06:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb 14, 15:09 UTC
    Scheduled - We are scheduled to perform essential maintenance on our platform to enhance performance and reliability as per the following schedule.

    Activity start time: 15th Feb 06:00 UTC
    Activity end time: 15th Feb 07:00 UTC

    Impact: During this maintenance activity, the platform will be inaccessible. Your ongoing session, if any, will automatically end.
    Your cooperation in this regard is highly appreciated.
  • Linode Maintenance Affecting Server Creation
    Feb 12, 06:26 UTC
    Resolved - The schedule maintenance by our upstream provider Linode has been completed now.Feb 12, 04:38 UTC
    Identified - Date: Wednesday, February 12th, 2025
    ⏰ Time: 03:00 UTC - 06:00 UTC
    🔍 Affected Service: Linode Cloud Manager, API, and CLI

    We are currently experiencing server creation failures on Linode due to their ongoing scheduled maintenance.

    During this window:

    - Running Linodes and related services will NOT be affected
    - Account management access, API, and Support tickets will be unavailable
    - For more details and live updates, please check Linode’s Status Page https://status.linode.com/.

    We appreciate your patience and will provide further updates as soon as Linode completes their maintenance.
  • Rackspace webmail login issue for new user
    Feb 11, 15:25 UTC
    Resolved - This incident has been resolved.Feb 11, 10:53 UTC
    Identified - We are currently facing a technical issue preventing new users from logging into Rackspace Webmail. However, please note that email delivery for existing users remains unaffected.

    Our team is actively working with Rackspace to resolve this matter as soon as possible. We apologize for any inconvenience this may cause and appreciate your patience.
  • Scheduled Platform Maintenance
    Feb 8, 06:30 UTC
    Completed - The scheduled maintenance has been completed.Feb 8, 06:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb 6, 09:46 UTC
    Scheduled - We are scheduled to perform essential maintenance on our platform to enhance performance and reliability as per the following schedule:

    Activity start time: 8th Feb 06:00 UTC
    Activity end time: 8th Feb 06:30 UTC

    Impact: During this maintenance activity, the platform will be inaccessible. Your ongoing session, if any, will automatically end.

    We will promptly inform you once the activity is concluded.

    We appreciate your patience and cooperation in helping us bring a better experience to you.
  • Unable to Create Mailbox in Rackspace
    Jan 30, 09:26 UTC
    Resolved - This incident has been resolved.Jan 24, 08:06 UTC
    Monitoring - A fix has been implemented and we are monitoring the results.Jan 23, 15:07 UTC
    Investigating - We are currently facing a technical issue that is preventing users from creating new mailboxes in Rackspace's email service.

    Our team is coordinating with the Rackspace team on this matter. We sincerely apologize for the inconvenience caused.
  • Issue with Adding Domains and Managing DNS Records in DNS Made Easy
    Jan 21, 14:38 UTC
    Resolved - This incident has been resolved.Jan 21, 12:43 UTC
    Update - We are continuing to investigate this issue.Jan 21, 12:41 UTC
    Investigating - We are currently encountering an issue with adding domains and the records in DNS Made Easy. As a result, customers may face difficulties managing their DNS configurations or adding new records.
    Please rest assured that existing DNS records are resolving correctly, and there is no impact on your website's availability or functionality. All websites remain fully operational and accessible as expected.
    Our team is actively investigating the issue and will provide updates as soon as more information is available.
  • Scheduled Maintenance for Chat Tool
    Jan 18, 09:00 UTC
    Completed - The scheduled maintenance has been completed.Jan 18, 08:30 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan 16, 15:08 UTC
    Scheduled - We would like to inform you that the chat tool we utilize is scheduled for routine maintenance from 8:30 to 9:00 UTC on January 18th, 2024. During this maintenance window, there may be a 30-minute service interruption, potentially affecting the efficiency of our live chat system and causing brief delays in emails, messages, and notification delivery. We appreciate your understanding, as this maintenance is aimed at enhancing the tool's overall performance.
  • Stripe Account Connection Issue
    Jan 10, 16:50 UTC
    Resolved - This incident has been resolved.Jan 8, 15:25 UTC
    Investigating - We are currently investigating an issue where agencies are not being registered in our database after connecting a Stripe account. This is due to a problem with session creation during the process. Our team is working on a resolution, and we will provide updates as soon as more information is available.

    Please avoid connecting your Stripe account until this issue is resolved. Thank you for your patience.
  • Unable to Access Rackspace Webmail
    Jan 8, 16:06 UTC
    Resolved - This incident has been resolved.Jan 7, 15:50 UTC
    Investigating - We are currently experiencing technical issue on Rackspace's webmail login page. Please note that email delivery remains unaffected.

    Our team is coordinating with the Rackspace team on this matter. We sincerely apologise for the inconvenience caused

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