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Server Status

  • Object Cache Installation Issue
    Jul 2, 13:50 UTC
    Resolved - This incident has been resolved.Jul 2, 09:07 UTC
    Monitoring - A fix has been implemented and we are monitoring the results.Jul 1, 07:30 UTC
    Update - The Object Cache Pro team is actively working on investigating this issue, and we'll share an update as soon as it's availableJun 30, 07:36 UTC
    Investigating - We're currently experiencing an issue impacting Object Cache installation. Users attempting to enable Object Cache from the platform may encounter an error, preventing successful installations.

    Our team is actively investigating the root cause and working to resolve this as soon as possible. We'll provide further updates as more information becomes available.
  • Scheduled Maintenance - Managed Servers
    Jul 1, 17:00 UTC
    Completed - The scheduled maintenance has been completed.Jun 18, 08:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun 16, 15:47 UTC
    Scheduled - What's Happening?
    We are proactively rolling out scheduled kernel updates to ensure your servers remain secure, fast, and reliable. This is part of our routine commitment to providing a best-in-class hosting experience.

    What is the Impact?
    The maintenance is designed for minimal disruption. For each server, we expect:
    A brief maintenance window of 5-10 minutes.
    A momentary service interruption of approximately 1 minute for a required reboot.
    Server access will be temporarily unavailable during this window.

    Next Steps:
    We have already emailed the specific maintenance schedules on the email address associated with your account. No action is required from you. We will post updates here as the maintenance windows begin and end.

    Thank you for your patience and understanding as we work to improve your experience. If you have any questions, please feel free to reach out to our support team.
  • Scheduled Platform Maintenance
    Jul 1, 06:15 UTC
    Completed - The scheduled maintenance has been completed.Jul 1, 06:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun 30, 18:44 UTC
    Scheduled - We will be conducting an important platform maintenance to enhance performance and reliability during the following window:

    Activity start time: 1st July, 06:00 UTC
    Activity end time: 1st July, 06:15 UTC

    Impact Area:
    - Flexible product operations may experience temporary slowness during this maintenance window.
    - There will be no impact on your site's overall availability.

    We will promptly inform you as soon as this maintenance is complete. Thank you for your patience and understanding as we work to improve your experience. If you have any questions, please feel free to reach out to our support team.
  • Vultr - Dallas | Partial Outage
    Jun 18, 01:15 UTC
    Resolved - This incident has been resolved.Jun 17, 20:40 UTC
    Investigating - We have Identified that our upstream provider, VULTR, is experiencing a partial outage in the Dallas region, which may result in delays and server inaccessibility. Their team is currently investigating the issue. We will provide updates as soon as more information becomes available. We sincerely apologize for any inconvenience this may cause.
  • Issue with Adding Domains and Managing DNS Records in DNS Made Easy
    Jun 17, 13:49 UTC
    Resolved - This incident has been resolved.Jun 17, 10:58 UTC
    Investigating - We are currently encountering an issue with adding domains and the records in DNS Made Easy. As a result, customers may face difficulties managing their DNS configurations or adding new records or domains.
    Please rest assured that existing DNS records are resolving correctly, and there is no impact on your website's availability or functionality. All websites remain fully operational and accessible as expected.
    Our team is actively investigating the issue and will provide updates as soon as more information is available
  • Platform | Login/2FA issues
    Jun 15, 13:45 UTC
    Resolved - This incident has been resolved.Jun 15, 11:57 UTC
    Monitoring - A fix has been implemented and we are monitoring the results.Jun 15, 09:55 UTC
    Investigating - We are currently experiencing 2FA issues on our platform. Our team is actively looking into the root cause and working to restore normal functionality as soon as possible. Please be assured that this is only causing login/access issues to our platform and that your servers and applications are unaffected. We sincerely apologize for any inconvenience this may cause.
  • Breeze 2.2.12 Issue Identified and Fix in Progress
    Jun 12, 13:27 UTC
    Resolved - The issue with the Breeze build 2.2.12 has been resolved in the latest version. Please update to Breeze version 2.2.13 to apply the fix. If you continue to experience any issues after updating, feel free to contact our support team.Jun 11, 18:56 UTC
    Investigating - We are aware of the issue with the latest Breeze build (2.2.12), and our team is actively working on a resolution. We will share updates on our status page once the issue has been resolved.
  • Vultr - Paris | Partial Outage
    Jun 7, 03:59 UTC
    Resolved - This incident has been resolved.Jun 6, 09:11 UTC
    Investigating - We have Identified that our upstream provider, VULTR, is experiencing a partial outage in the Paris region, which may result in delays and server inaccessibility. Their team is currently investigating the issue. We will provide updates as soon as more information becomes available. We sincerely apologize for any inconvenience this may cause.
  • Vultr - Paris | Partial Outage
    Jun 4, 20:43 UTC
    Resolved - This incident has been resolved.Jun 4, 09:23 UTC
    Investigating - We have Identified that our upstream provider, VULTR, is experiencing a partial outage in the Paris, Dallas & New Jersey regions, which may result in delays and server inaccessibility. Their team is currently investigating the issue. We will provide updates as soon as more information becomes available. We sincerely apologize for any inconvenience this may cause.
  • Digital Ocean Droplet Issue - New York Region
    Jun 2, 10:27 UTC
    Resolved - This incident has been resolved.May 30, 14:07 UTC
    Investigating - We are observing an issue with some of the Droplets in the New York region on Digital Ocean. During this time, users may see their server being inaccessible. Our Engineering team is working closely with DO team to resolve this issue. We apologize for the inconvenience and will share an update once we have more information.
  • Issue with Chat Tool
    May 29, 14:59 UTC
    Resolved - This incident has been resolved.May 29, 14:31 UTC
    Investigating - We have identified a problem with our Chat tool that is affecting the Inbox, Messenger, and new conversations. Consequently, customers may encounter errors or disruptions in functionality during this period.

    We sincerely appreciate your patience and understanding as we work diligently to resolve the issue promptly. Thank you for your ongoing support.

    In the meanwhile, please create a support ticket to contact our support by following the below link:
    https://support.cloudways.com/en/articles/5119857-how-to-create-a-support-ticket
  • Partial Rackspace Email Delivery Disruption - – Microsoft and SpamCop Blacklisting
    May 27, 15:00 UTC
    Resolved - This incident has been resolved.May 14, 19:32 UTC
    Monitoring - We are pleased to share that most of the Rackspace IPs that were blocked have now been cleared. As a result, email deliverability should be largely restored. We'll continue to monitor the situation and keep you informed of any further updates if needed.May 7, 07:26 UTC
    Identified - We are actively working in close coordination with the Rackspace team to resolve this issue promptly. Most of the blocked IP addresses have already been delisted, and you should see noticeable improvements in email deliverability right away. We will share further updates as soon as more information becomes available.Apr 11, 14:10 UTC
    Investigating - We are currently facing issues where some of the Rackspace Server IP addresses have been blocked by Spamcop and Microsoft. Our team is actively working with Rackspace to resolve this matter as soon as possible. We apologize for any inconvenience this may cause and appreciate your patience. Further updates will be provided as soon as more information becomes available.
    As a workaround, customers may try again after some time. The system may use random IP addresses, so it is not guaranteed that the same IP will be used to send emails again.
  • Digital Ocean Droplet Creation Issue
    May 23, 03:53 UTC
    Resolved - This incident has been resolved.May 22, 15:17 UTC
    Investigating - We are currently experiencing issues with Droplet creation across multiple DigitalOcean regions. As a result, attempts to add new servers via the Platform may fail.
    Please note that existing servers are not affected by this issue.
    Our engineering team is actively working with the relevant teams to resolve the problem. We apologize for any inconvenience this may cause and will share updates as soon as more information becomes available.
  • DigitalOcean Sydney | Hypervisor maintenance
    May 14, 18:08 UTC
    Resolved - This incident has been resolved.May 14, 11:39 UTC
    Monitoring - A fix has been implemented and we are monitoring the results.May 14, 09:24 UTC
    Identified - We are currently experiencing an issue affecting one of the hypervisors in the Sydney region. Our Engineering team is actively working with the relevant teams to resolve this as quickly as possible.

    We apologize for the inconvenience and appreciate your patience.
  • Applications Not Visible to Team Members
    May 14, 09:14 UTC
    Resolved - This incident has been resolved.May 14, 09:14 UTC
    Monitoring - A fix has been implemented and we are monitoring the results.May 13, 18:27 UTC
    Investigating - We are aware of the issue where the applications are not visible to team member accounts, despite the correct permissions being granted by the primary account owner. Our team is actively working on a fix, and we will share updates as soon as the issue is resolved.

    We appreciate your patience and understanding in the meantime.
  • Planned Maintenance – Platform
    Apr 26, 07:00 UTC
    Completed - The scheduled maintenance has been completed.Apr 26, 06:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr 23, 12:05 UTC
    Scheduled - We will be conducting an important platform maintenance to enhance performance and reliability during the following window:

    Activity start time: 26th April, 06:00 UTC
    Activity end time: 26th April, 07:00 UTC

    Impact Area:
    - Access to the Platform and Flexible product operations may become temporarily unavailable during this maintenance window.
    - There will be no impact on your site’s overall availability.

    We will promptly inform you as soon as this maintenance is complete. Thank you for your patience and understanding as we work to improve your experience. If you have any questions, please feel free to reach out to our support team.
  • Problem with Chat Tool Regarding New Conversations
    Apr 24, 22:38 UTC
    Resolved - This incident has been resolved.Apr 24, 20:22 UTC
    Identified - We have identified a problem with our Chat tool that is affecting the Inbox, Messenger, and new conversations. Consequently, customers may encounter errors or disruptions in functionality during this period.

    We sincerely appreciate your patience and understanding as we work diligently to resolve the issue promptly. Thank you for your ongoing support.

    In the meanwhile, please create a support ticket to contact our support by following the below link:
    https://support.cloudways.com/en/articles/5119857-how-to-create-a-support-ticket
  • Email Issue - Elastic Email
    Apr 22, 08:03 UTC
    Resolved - This incident has been resolved.Apr 22, 08:02 UTC
    Monitoring - A fix has been implemented and we are monitoring the results.Apr 21, 09:17 UTC
    Investigating - We are currently observing issues in email delivery on Elastic Email. Our Engineering team is working closely with Elastic Email support, who are aware of the problem and are actively investigating. We will share additional updates once we have more information from Elastic Email.
  • UI Navigation Issues on Staging Applications
    Apr 17, 19:06 UTC
    Resolved - This incident has been resolved.Apr 16, 21:53 UTC
    Identified - We are currently experiencing issues with User Interface navigation on our staging applications. Our engineering team is actively investigating the matter and working to implement a resolution as quickly as possible.

    We sincerely apologize for any inconvenience this may cause and appreciate your continued patience. We will share further updates as soon as more information becomes available.

    As a temporary workaround, customers can use the PULL/PUSH functionality within Staging Management to sync updates from the Production application.
  • Platform | Slow Platform Operations
    Apr 9, 13:55 UTC
    Resolved - This incident has been resolved.Apr 9, 11:25 UTC
    Monitoring - A fix has been implemented and we are monitoring the results.Apr 9, 09:06 UTC
    Investigating - We are currently experiencing performance issues that are affecting the operations of our platform. Our team is actively investigating the root cause of these slow operations to restore normal functionality as soon as possible.
  • Planned Maintenance – Platform
    Apr 9, 09:00 UTC
    Completed - The scheduled maintenance has been completed.Apr 9, 07:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr 8, 22:07 UTC
    Scheduled - We will be performing scheduled maintenance on the platform during this window to improve platform services. Although no downtime is expected, there is a slight possibility that some users may encounter temporary issues when launching new servers.

    We appreciate your patience and understanding as we continue to improve your experience.
  • Service Degradation Platform
    Apr 7, 18:25 UTC
    Resolved - This incident has been resolved.Apr 7, 17:30 UTC
    Monitoring - A fix has been implemented and we are monitoring the results.Apr 7, 16:44 UTC
    Update - We are continuing to work on a fix for this issue.Apr 7, 16:43 UTC
    Identified - Our team has identified the root cause of the issue impacting operations on our platform (https://platform.cloudways.com). A fix is currently being implemented and we are closely monitoring the progress to ensure full resolution. We appreciate your continued patience and understanding.Apr 7, 14:58 UTC
    Investigating - We have identified certain issues impacting operations on our platform (https://platform.cloudways.com) and our Engineering team is actively investigating the matter as a priority. We deeply regret any inconvenience this may have caused and appreciate your understanding as we work to resolve it swiftly.
  • Scheduled Emergency Maintenance for Chat Tool
    Apr 4, 04:00 UTC
    Completed - The scheduled maintenance has been completed.Apr 4, 03:30 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr 4, 03:22 UTC
    Scheduled - We would like to inform you that the chat tool we utilize is scheduled for emergency maintenance from 3:00 to 4:00 UTC on April 4th, 2025. During this maintenance window, there may be a 60-minute service interruption, potentially affecting the efficiency of our live chat system and causing brief delays in email, message, and notification delivery. We appreciate your understanding, as this maintenance is aimed at enhancing the tool's overall performance.
  • Ongoing Latency Issues in Our Chat System
    Apr 4, 03:15 UTC
    Resolved - This incident has been resolved.Apr 3, 20:53 UTC
    Monitoring - A fix has been implemented and we are monitoring the results.Apr 3, 20:47 UTC
    Identified - We are currently experiencing latency issues with our chat system. This incident has been reported to their support team, and they are actively working on a resolution. We will provide further updates as soon as we receive additional information from them.

    We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.
  • DNS Made Easy Issue
    Apr 2, 19:18 UTC
    Resolved - This incident has been resolved.Apr 1, 09:59 UTC
    Investigating - We are currently observing issues with the DNS Made Easy add-on when subscribing or adding a new domain. Our engineering team is aware of the problem and is actively investigating it. They are working to resolve the issue as soon as possible. We will share additional updates once we have more information.

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