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Server Status

  • Support Ticket System Temporarily Unavailable
    Dec 19, 19:00 UTC
    Resolved - This incident has been resolved.Dec 17, 08:26 UTC
    Monitoring - A fix has been implemented and we are monitoring the results.Dec 16, 10:01 UTC
    Identified - We are currently experiencing an issue that is preventing customers from accessing support tickets. Our engineering team is working diligently to resolve this issue as quickly as possible.
    We sincerely appreciate your patience. We will provide more updates when new information becomes available.
  • Temporary Service Disruption for Team Member Login
    Dec 15, 21:35 UTC
    Resolved - This incident has been resolved.Dec 15, 20:47 UTC
    Monitoring - A fix has been implemented and we are monitoring the results.Dec 15, 19:30 UTC
    Investigating - We are currently investigating an issue preventing team members with Two-Factor Authentication (TFA) enabled from logging into the platform. Our engineering team is working diligently to resolve this issue as quickly as possible.

    We sincerely appreciate your patience. We will provide more updates when new information becomes available.
  • Platform Experience Upgrade
    Dec 15, 14:00 UTC
    Completed - The scheduled maintenance has been completed.Dec 15, 06:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec 14, 13:03 UTC
    Scheduled - We're scheduled to perform an upgrade to further enhance the Platform Console for a smoother and improved user experience.

    Activity start time: December 15th, 2024, 06:00 AM UTC
    Activity end time: December 15th, 2024, 02:00 PM UTC

    Impact: During this maintenance window, users may encounter brief performance degradation when logging in or signing up on the Platform. However, Platform Services will remain unaffected.

    We will update status as soon as the activity is completed. Thank you for your patience and cooperation in helping us enhance your experience.
  • Rackpsace Webmail login issues
    Dec 4, 03:52 UTC
    Resolved - This incident has been resolved.Dec 2, 09:14 UTC
    Identified - We are currently experiencing a technical issue that is preventing users from logging in to Rackspace's email service for newly added aliases or mailboxes.

    Our team is coordinating with the Rackspace team on this matter. We sincerely apologize for the inconvenience caused.
  • Networking Issues in Digital Ocean SFO3 Region
    Nov 27, 14:39 UTC
    Resolved - This incident has been resolved.Nov 27, 11:28 UTC
    Investigating - We have received reports regarding networking issues in the SFO3 region, which appear to be connected to recent network maintenance in the area. The matter has been escalated to DigitalOcean Engineering team, who are actively investigating it as a high-priority issue.

    We sincerely apologize for the inconvenience caused.
  • Rackspace Webmail Login Issue
    Nov 25, 05:49 UTC
    Resolved - This incident has been resolved.Nov 24, 21:02 UTC
    Identified - Rackspace is currently facing issues with webmail login, and their engineers are actively investigating the issue.
    More details will be posted as it becomes available.
  • Operational Impact Due to Server Repository Issue
    Nov 22, 15:56 UTC
    Resolved - This incident has been resolved.Nov 22, 12:41 UTC
    Investigating - We have identified an issue in the server's repository that is causing operational failures. This issue is impacting critical processes such as new server provisioning, cloning, staging, package updates, and other components dependent on the apt package manager.

    We sincerely apologize for any inconvenience this may have caused and are actively working to resolve the issue at the earliest.
  • Temporary Impact on Platform Operations for .
    Nov 20, 21:57 UTC
    Resolved - We’re happy to inform that all platform operations have been fully restored. The previously affected operations can now be performed without any issues. All applications remain live and fully functional. Thank you for your patience and support.Nov 20, 11:37 UTC
    Identified - We are currently experiencing an impact on some platform operations due to a quota limit from our upstream provider, Google Cloud Platform. Affected operations include adding new applications, cloning applications, creating staging environments, and recovering applications. Please note that all existing applications remain live and fully operational. We are actively working to resolve this issue and will share updates as we progress. Thank you for your understanding.
  • US Region Partial Filestore issue
    Nov 12, 05:52 UTC
    Resolved - All the remaining impacted websites are now back online, and services are functioning as expected. We appreciate your patience and apologize for any inconvenience caused.

    Thank you for your understanding.Nov 11, 22:11 UTC
    Update - We are actively working with our upstream provider to identify the root cause of the issue and resolve it as quickly as possible. Some applications are already live, and we are focused on bringing the remaining apps back online. We appreciate your patience during this time and will continue to provide updates here as we make progress.Nov 11, 18:14 UTC
    Identified - We are currently experiencing an issue related to Filestore for some applications in the US region. Our engineering team is actively working to identify and resolve the issue. During this time, users may experience difficulties accessing or saving files.
    We apologize for the inconvenience and appreciate your patience as we work to restore normal operations. We will provide updates as soon as we have additional information.
  • Scheduled Website Maintenance
    Nov 11, 05:00 UTC
    Completed - The scheduled maintenance has been completed.Nov 11, 04:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov 10, 14:12 UTC
    Scheduled - We're scheduled to perform an essential maintenance activity to enhance website performance.

    Activity start time: November 11th, 2024, 04:00 UTC
    Activity end time: November 11th, 2024, 05:00 UTC

    Impact: During this maintenance window, customers accessing website may experience brief performance degradation. However, this activity will not impact Platform Services.

    We will notify you as soon as the activity is completed. Thank you for your patience and cooperation in helping us enhance your experience.
  • Issue with New Server Provisioning
    Nov 7, 07:45 UTC
    Resolved - This incident has been resolved.Nov 7, 07:12 UTC
    Monitoring - The server provisioning issue has been resolved. We will be monitoring this issue to ensure everything remains stable. We apologize for any inconvenience that might have been caused during this time.Nov 7, 06:21 UTC
    Investigating - We have discovered a provisioning issue that is causing failures while adding new servers due to an upstream issue. Our engineering team is investigating and working on a solution. During this time, users may experience delays or errors when creating servers.

    We sincerely appreciate your patience. We will provide more updates when new information becomes available.
  • Issue with Chat tool
    Nov 5, 07:37 UTC
    Resolved - This incident has been resolved.Nov 5, 07:04 UTC
    Monitoring - A fix has been implemented and we are monitoring the situation to ensure everything remains stable.Nov 5, 04:37 UTC
    Investigating - We are currently experiencing issues with our chat tool and have reported the problems to the relevant support team. We apologize for any inconvenience this may be causing to our customers who are encountering issues on live chat. We are working diligently to resolve the issue as quickly as possible. Thank you for your patience and understanding.
  • Lets Encrypt Installation Faliure due to downtime of acme endpoints
    Nov 1, 03:33 UTC
    Resolved - This incident has been resolved.Nov 1, 01:52 UTC
    Identified - As per the latest updates from Let's Encrypt, the issue has been identified and the infrastructure problem preventing domain name validation has been resolved, and issuance of certificates is recovering.Nov 1, 01:46 UTC
    Investigating - We have received a few reports of installation failure of SSL due to Lets encrypts acme-challenges endpoint being down as reported on https://letsencrypt.status.io/pages/55957a99e800baa4470002da

    Our team is actively investigating the issue and will provide updates as soon as we have more information.
  • Elastic Email Service Interruption
    Oct 24, 09:19 UTC
    Resolved - This incident has been resolved.Oct 17, 10:55 UTC
    Investigating - We are currently experiencing issues in adding domain to the Elastic Email service, and we are investigating the cause of the disruption. Our Engineering team is working closely with Elastic Email support, who are aware of the problem and are actively investigating. We will share additional updates once we have more information from Elastic Email.
  • Accessibility issues with Rackspace webmail portal
    Oct 22, 03:43 UTC
    Resolved - This incident has been resolved.Oct 21, 20:56 UTC
    Identified - We are receiving reports from customers experiencing difficulties logging into their Rackspace mailboxes via the webmail portal. Rackspace has identified the issue, and their team is actively working on a resolution. Using an email client remains a viable workaround, and email delivery is not impacted.

    We will update our status page promptly with any further updates from Rackspace. We sincerely regret the inconvenience caused and appreciate your patience during this time.
  • Latency Issue on chat support (Intercom)
    Oct 21, 11:22 UTC
    Resolved - This incident has been resolved.Oct 21, 11:21 UTC
    Monitoring - A fix has been implemented by the Intercom team, and we are monitoring the results.Oct 21, 10:13 UTC
    Identified - We are currently seeing latency issues on our chat system. This incident has been reported to the Intercom support team and they are working on it. Once we get any additional updates from them, we will let you know. We sincerely apologize for any inconvenience this may cause and appreciate your understanding.
  • Scheduled Platform Maintenance
    Oct 17, 07:00 UTC
    Completed - The scheduled maintenance has been completed.Oct 17, 05:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct 16, 16:40 UTC
    Scheduled - We're scheduled to perform an essential maintenance activity to enhance user experience for new customers. The activity will be performed as per the following details:

    Activity start time: October 17th, 2024, 05:00 UTC
    Activity end time: October 17th, 2024, 07:00 UTC

    Impact: During this maintenance window, new users signing up on the platform may experience brief performance degradation. However, this activity will not impact existing customers.

    We will notify you as soon as the activity is completed. Thank you for your patience and cooperation in helping us enhance your experience.
  • Elastic Email Service Interruption
    Oct 16, 07:42 UTC
    Resolved - This incident has been resolved.Oct 15, 16:45 UTC
    Investigating - We are currently experiencing issues with the Elastic Email service, and we are investigating the cause of the disruption. Our Engineering team is working closely with Elastic Email support, who are aware of the problem and are actively investigating. We will share additional updates once we have more information from Elastic Email.

    Please accept our sincere apologies for any inconvenience caused because of this issue.
  • Rackpsace Webmail login issues
    Oct 14, 18:06 UTC
    Resolved - This incident has been resolved.Oct 14, 14:07 UTC
    Investigating - We are currently experiencing a technical issue that is preventing users from logging in to Rackspace's email service.

    Our backend team is coordinating with the Rackspace team on this matter. We will post an update on the issue as soon as possible. We sincerely apologize for any inconvenience this may have caused our customers.
  • Scheduled Platform Maintenance
    Oct 13, 15:00 UTC
    Completed - The scheduled maintenance has been completed.Oct 8, 08:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct 7, 19:13 UTC
    Scheduled - To keep your servers running smoothly and securely, we’ll be performing scheduled maintenance during the following period:

    Maintenance Schedule:
    Start: Tuesday, October 8, 2024, at 08:00 AM UTC
    End: Sunday, October 13, 2024, at 03:00 PM UTC

    During this time, you may notice brief service degradation. Rest assured, there is no cause for concern as our team will be closely monitoring your servers throughout the maintenance process. If you have any questions or need assistance, our support team is here to help.

    Thank you for your understanding and patience.
  • Rackpsace Webmail login issues
    Oct 6, 13:11 UTC
    Resolved - This incident has been resolved.Oct 5, 03:01 UTC
    Investigating - We are currently experiencing a technical issue that is preventing users from logging in to Rackspace's email service.

    Our backend team is coordinating with the Rackspace team on this matter. We will post an update on the issue as soon as possible. We sincerely apologize for any inconvenience this may have caused our customers.
  • Rackpsace Webmail login issues
    Oct 3, 10:19 UTC
    Resolved - This issue has been resolved.Oct 3, 05:15 UTC
    Update - We are continuing to investigate this issue.Oct 3, 04:33 UTC
    Investigating - We are currently experiencing a technical issue that is preventing users from logging in to Rackspace's email service.

    Our backend team is coordinating with the Rackspace team on this matter. We will post an update on the issue as soon as possible. We sincerely apologize for any inconvenience this may have caused our customers.
  • Slowness issues on Platform
    Sep 27, 19:59 UTC
    Resolved - This incident has been resolved.Sep 27, 18:18 UTC
    Investigating - We are currently experiencing some slowness on our platform. Our team is actively working to identify and resolve the issue as quickly as possible.

    We apologize for any inconvenience this may cause and appreciate your patience and understanding. We will provide updates as soon as we have more information.
  • Platform Maintenance Activity
    Sep 21, 08:51 UTC
    Resolved - This incident has been resolved.Sep 16, 07:54 UTC
    Identified - As part of our ongoing efforts to enhance the performance and security of hosted servers, we will be conducting a scheduled maintenance activity. During this time, users may experience brief periods of intermittent service degradation. The maintenance window is as outlined below:

    Maintenance Schedule:
    Start Time: Monday, September 16, 2024, 08:00 AM UTC
    End Time: Sunday, September 21, 2024, 03:00 PM UTC
  • UI Operation Failures on Singapore Servers
    Sep 10, 10:00 UTC
    Resolved - This incident has been resolved.Sep 10, 05:58 UTC
    Monitoring - Our upstream provider has implemented a fix, and we are currently monitoring the situation.Sep 10, 02:35 UTC
    Investigating - We are currently receiving several reports from customers experiencing UI operation failures on servers based in Singapore (SGP). While this issue does not affect standard stack services, any initiated operations from the UI may fail intermittently.

    Our engineering team is actively working on resolving the issue. We will provide updates on our status page as soon as possible. We sincerely apologize for any inconvenience caused and appreciate your patience during this time.

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